About S&AC
Smith and Associates Consulting has been in existence since 1997. We became Smith and Associates Consulting, LLC in June of 2002.
With headquarters in Chicago, Illinois, the Smith and Associates Consulting team creates CUSTOM LEARNING EXPERIENCES for each of its clients. From needs assessment to instructional design to delivery, you receive solutions specific to your company’s situation.
Since our inception, Deborah L. Smith has been the president. As a consultant with over 30 years of expertise in adult learning and organizational development, Deborah is dedicated to assisting individuals, small businesses, corporations and not-for-profits, in their quest for transformation. During her career, Deborah has formulated the following personal philosophy that drives her work and feeds her passion for the field: “Everyone deserves the opportunity for an education. There is nothing that cannot be learned, given the correct teaching methodology and two open minds. Each learner is a customer who must be treated with great respect, care, and flexibility. It is the practitioner’s responsibility to stay current on teaching strategies and delivery methods so that one can service the greatest number and variety of customers.”
Smith and Associates Consulting has worked within multiple industries, in both the private and public sectors. Representatives include:
Insurance
healthcare
banking
maintenance equipment
fiberglass components
chemical manufacturing
reprographic document handling
carpet cleaning
personal fitness
youth ministries
Our solutions have focused on each level of employee, from executives to new hires, regardless of their job responsibilities. Bring us a problem and we will determine if training or coaching is the answer…It isn’t always the answer, but whatever the best solution, we will create an innovative experience for you and your employees.
The topics described below are EXAMPLES of topics we can address
Training & Development
LEADERSHIP DEVELOPMENT
Leaders come in many forms; supervisors, managers, executives and even staff. Developing a solid leadership team helps organizations run smoothly, prosper and gain reputations as desirable employers. Training can include basics (performance appraisals, coaching, communication, etc.) advanced skills (visioning, motivation, strategic planning, etc.) or anything between.
NEW ENVIRONMENTS
Evolution never ends. Four to five generations pouring into your already diverse employee mix. Global markets and technology forcing constant adjustments. Social concerns bubbling up in the workplace. Employees rejecting traditional paths. We can help you adapt to these evolutionary headaches in order to remain competitive. We can help you modify processes to harness evolution to your advantage.
CUSTOMER SERVICE
It is a dying skill due to the speed of business and technology. But customer loyalty (internal and external) and your organization’s reputation being viewed as average or stellar can depend on customer service. Skills addressed can include determining needs, phone skills, diffusing anger, follow up and side sales.